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Kerry Kouture is carried at select retail locations in Detroit, Southfield and LouisvilleSignature Kerry Kouture owl under the brim of every Beaver and Wool fedoraMade in the USA · Beaver, Wool & StrawJoin the Whoo Knew Society for first access to new dropsKerry Kouture is carried at select retail locations in Detroit, Southfield and LouisvilleSignature Kerry Kouture owl under the brim of every Beaver and Wool fedoraMade in the USA · Beaver, Wool & StrawJoin the Whoo Knew Society for first access to new drops
Kerry Kouture

Policies

Return & Exchange Policy

At Kerry Kouture, each piece is a testament to heritage, material integrity and artisanal mastery. We want your hat to be right. Should it not be, you have seven days from the delivery date to exchange or return it, shipping cost excluded.

Eligibility

You have 7 days from the delivery date to request an exchange or return. Shipping costs are excluded.

Merchandise must be returned in its original form, including the satin dust bag and travel case it arrived in — unworn, unaltered and undamaged, free of stains, odours, pet hair, deodorant or fragrance.

Any item showing signs of wear will be returned to the customer.

Gift cards, bespoke commissions and custom-ordered pieces are final sale.

Domestic Exchanges

Email Kerry@kerrykouture.com with “Exchange” and your order number in the subject line. In the body, include the name on the order and the piece, size or colorway you would like instead.

A prepaid return label will be emailed to you within 1–2 business days. Include the original packing slip inside the parcel.

Any price difference is confirmed with you once we receive the piece.

Returns are processed within 2 business days of arrival, and the exchange ships 1–2 business days after that.

International Exchanges

Email Kerry@kerrykouture.com with “Exchange” and your order number in the subject line, along with the name on the order and the replacement you would like.

Prepaid labels are not provided for international exchanges. You may return the piece with the carrier of your choice.

Tracking is strongly recommended. Kerry Kouture is not liable for parcels lost in transit.

Damaged, Defective or Incorrect Items

Please inspect your order on arrival. If the piece is defective, damaged, or is not what you ordered, contact Kerry@kerrykouture.com within 7 days of delivery and we will arrange an exchange.

Questions

Email Kerry@kerrykouture.com. Our team responds within 24–48 hours, excluding weekends and holidays.

Questions? Write to kerry@kerrykouture.com.

Locations